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OUR COMMITMENT

Telemedicine Policy

At MedCab, we are committed to delivering safe, secure, and reliable telemedicine services. Our policy ensures your health information is protected and you receive quality care, every time.

Secure & Private
Licensed Doctors
Quality Care
Accessible Anywhere
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MedCab Telemedicine Video Consultation
Confidential & Secure
Doctor Verified & Licensed
Safe & Ethical Practices
Transparent Care
Patient First Always
HOW WE OPERATE

Our Telemedicine Principles

We follow these principles to ensure every consultation is safe, effective, and trustworthy.

1

Patient Privacy

We protect your personal and medical information with strict confidentiality and data security measures.

2

Qualified Doctors

All consultations are provided by licensed and verified healthcare professionals.

3

Informed Consent

We obtain your consent before starting any teleconsultation or sharing your data.

4

Quality Care

We ensure accurate diagnosis, appropriate treatment, and follow-up care for all patients.

5

Secure Technology

We use encrypted and secure platforms to safeguard every consultation.

6

Record Keeping

Consultation records are maintained securely as per legal requirements.

WHY IT MATTERS

Your Health.
Our Responsibility.

Our telemedicine policy is designed to ensure you receive ethical, secure, and high-quality care — no matter where you are.

Learn More About Our Policy

Safe & Confidential

Your health data is protected with the highest security standards.

Accessible Care

Consult doctors from the comfort of your home, anytime.

Trusted Doctors

Our doctors are experienced, verified, and committed to your well-being.

Continuous Support

We provide follow-up care and support for your better health outcomes.

500+
Expert Doctors
50+
Specialties
100%
Secure & Private
24/7
Care & Support
FAQS

Frequently Asked Questions

It is our framework for delivering safe, ethical and secure video consultations, aligned with the Telemedicine Practice Guidelines, 2020 issued by India's National Medical Commission and applicable Indian healthcare regulations.

Your health information shared during a consultation is handled in accordance with our Privacy Policy and the Digital Personal Data Protection (DPDP) Act, 2023, using encrypted and secure platforms.

Yes, all consultations are conducted by doctors registered with the Medical Council of India or a State Medical Council, as required under NMC guidelines.

Yes, patients are informed of the scope and limitations of a telemedicine consultation and must provide consent before it begins.

Yes, where clinically appropriate, doctors can issue prescriptions and share medical reports digitally. However, video consultation is not a substitute for in-person emergency care.
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