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Ambulance
How Can We
Help You?
Find answers, reach our team, or raise a support ticket — we're here around the clock.
How Can We Help?
Choose a topic below to find the right answer fast.
Help with booking, tracking & cancellation
Information about lab tests and reports
Find hospitals and get assistance
Rent or buy medical equipment
Payment related issues & refunds
Help for partners and businesses
Contact Us
We are available 24×7 to assist you on any channel.
Frequently Asked Questions
You can book an ambulance through the Med Cab app or website by entering your pickup location, choosing the ambulance type and confirming your request. Our team dispatches the nearest available ambulance instantly.
Go to "My Bookings" in the app, select the active booking and tap "Cancel". Cancellation charges may apply depending on how far the ambulance has travelled towards your location.
Once your booking is confirmed, a live tracking link is shown in the app showing the ambulance's real-time location, estimated arrival time and driver details.
Eligible refunds are processed back to your original payment method within 5–7 business days. You can check refund status under "Payments & Refunds" in your account.
Visit our Partner Support section and submit your business details. Our onboarding team will review your application and contact you with the next steps.
For any medical emergency, call our 24×7 helpline right now. Every second counts.
Still Need Help?
Submit a ticket and our support team will get back to you within 24 hours.
