-
Ambulance
Payment &
Refund Policy
Transparent payments. Fair refunds.
Your trust drives everything we do.
PAYMENT POLICY
At Med Cab, we aim to provide a seamless and secure payment experience for all our customers.
1. Payment Methods
We accept payments via cash, UPI, debit/credit cards and other digital wallet options.
2. When Payment is Made
Payment is collected at the time of service completion unless prepaid during booking.
3. Secure Transactions
All digital payments are processed securely through trusted payment gateways.
4. Payment Confirmation
You will receive a payment confirmation via SMS/Email for your booking.
5. Invoice
A detailed invoice will be provided for every completed service.
REFUND POLICY
We understand that situations can change. Our refund policy is designed to be fair, transparent and customer-friendly.
1. Cancellation Before Dispatch
If you cancel your booking before the ambulance is dispatched, you are eligible for a full refund.
2. Cancellation After Dispatch
If the ambulance has already been dispatched, cancellation charges may apply based on the distance covered and resources allocated.
3. Service in Progress
Once the service has started, refunds are not applicable as resources and operational costs are incurred.
4. Exceptional Circumstances
Refunds may be considered in exceptional situations at our discretion, including technical errors or duplicate payments.
5. Refund Process
Approved refunds will be processed within 5–7 business days to the original payment method.
6. Need Help?
For refund requests or queries, please contact our support team at 1800-890-8208 or email us at support@medcab.in.
Our Commitment
We are committed to honesty, clarity and customer satisfaction. If you have any questions about our payment or refund policy, our support team is always here to help.
