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Ambulance
How Can We
Help You?
Help and support for all your MedCab services.
How Can We Help?
Contact Us
We are available 24/7 to assist you.
Frequently Asked Questions
You can book an ambulance through the MedCab app or website by entering your pickup location, choosing the ambulance type and confirming your request. Our team dispatches the nearest available ambulance instantly.
Go to "My Bookings" in the app, select the active booking and tap "Cancel". Cancellation charges may apply depending on how far the ambulance has travelled towards your location.
Once your booking is confirmed, a live tracking link is shown in the app showing the ambulance's real-time location, estimated arrival time and driver details.
Eligible refunds are processed back to your original payment method within 5-7 business days. You can check refund status under "Payments & Refunds" in your account.
Visit our Partner Support section and submit your business details. Our onboarding team will review your application and contact you with the next steps.
Still Need Help?
Raise a ticket and our support team will get back to you.
